Effective Date: 1st July 2025

Merchio (“we”, “our”, or “us”) is a software-as-a-service (SaaS) platform designed to help organizations manage their merchandising field operations. Merchio is developed and operated by Delyva Sdn Bhd (Company No. 202001005761 | 1362081-M), a company incorporated in Malaysia.

We are committed to protecting your privacy and ensuring the security of your personal and organizational data. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use the Merchio software and our related services (“Services”).

1. Information We Collect

We may collect and process the following types of information:

a. Account Information

  • Full name, email address, phone number
  • Company name, role/position
  • Login credentials (encrypted)

b. Business Data

  • Organisation, location, and product details input by you
  • Operator performance data and activity logs
  • Photos and reports submitted via the Merchio mobile or web platform

c. Device & Usage Information

  • IP address, device type, browser type
  • Pages visited and usage patterns
  • Geolocation data when enabled by the operator or user

d. Payment and Billing Data

  • Billing address and invoicing information
  • Transaction details for subscription payments

2. How We Use Your Information

We use the information collected for the following purposes:

  • To provide, operate, and maintain the Merchio platform
  • To manage your account and provide customer support
  • To generate analytics and reports for your organisation
  • To improve and enhance our features and services
  • To communicate service announcements, updates, or support notices
  • To comply with legal and regulatory obligations

3. Sharing and Disclosure

We do not sell your personal data. However, we may share your data in the following cases:

  • With your organization: Information entered by you or your operators may be visible to organization admins and other authorized users.
  • With service providers: We may use third-party vendors for hosting, analytics, customer support, or payment processing (e.g., AWS, Stripe).
  • For legal compliance: Where required by law, regulation, or legal process.
  • In business transfers: If Merchio or Delyva Sdn Bhd is involved in a merger, acquisition, or asset sale, your data may be transferred as part of the transaction.

4. Data Retention

We retain your data for as long as necessary to provide our services and fulfill the purposes outlined in this policy. You may request data deletion subject to contractual and legal requirements.

5. Data Security

We implement industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

6. Your Rights

Depending on your jurisdiction, you may have rights to:

  • Access and review your personal data
  • Request correction or deletion of your data
  • Object to or restrict certain data processing
  • Withdraw consent where applicable

To exercise these rights, contact us at merchio@delyva.com.

7. Cookies & Tracking Technologies

We may use cookies or similar technologies to improve user experience, analyze usage, and personalize content. You can manage your cookie preferences via your browser settings.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and we encourage you to review it periodically. Continued use of our services after changes means you accept the updated policy.

9. Contact Us

For questions, feedback, or privacy-related requests, please contact:

Delyva Sdn Bhd
F-11-19, Level 11, Block F, Pacific Place Business Centre,
4, Jalan PJU 1A/4, Ara Damansara,
47301 Petaling Jaya, Selangor, MALAYSIA.
Email: merchio@delyva.com
Website: https://www.merchio.co